FREQUENTLY ASKED QUESTIONS (FAQ)
We know having your vehicle towed away can be a very confusing situation. That is why A-1 Towing took the time to research the most commonly asked towing questions, and then answered them all for you.
WHERE IS MY VEHICLE LOCATED?
WHEN DO THE FEES GO UP?
Fees increase after the initial 24 hours and every 24 hour period to follow. Daily storage fees increase at a rate of $50.00 per 24 hours.
WHEN CAN I PICK MY VEHICLE UP?
You can pick up your vehicle at any time. We are open and available 24/7, 365. All holidays Included.
DO YOU ACCEPT CHECKS?
Unfortunately, we do not accept checks
DO YOU ACCEPT CHECK CARDS?
Yes, you must have a matching government-issued photo ID.
DO YOU ACCEPT CREDIT CARDS?
Yes, Visa & Master Card accepted. You must have a matching government-issued photo ID.
WHAT IF MY PARKING BRAKE WAS ON?
We are equipped with all of the latest and modern tools of the trade to safely tow your vehicle.
WHAT IF I WASN’T PARKED THERE VERY LONG?
Unfortunately, there is no grace period for parking violations.
I'V ALWAYS PARKED THERE, WHY WAS I TOWED?
Just like the police cannot catch every offender, we cannot tow every vehicle in violation every night.
I UPDATED MY TAGS. DIDN'T YOU CHECK WITH DMV?
We don’t have access to DMV records. We can only go by what is displayed on the vehicle.
DMV TOLD ME I HAD 30 DAYS FOR MY INSPECTION
DMV gave you 30 days for your emission inspection. The safety inspection is required by law by the Virginia State Police on any vehicle with VA tags and there is absolutely no grace period.
DO YOU ACCEPT PAYMENT ONLINE?
At this time we do not accept payments online. We hope to offer this in the future.
I NEED A CAR TOWED FROM MY COMMUNITY. WHAT DO I DO?
Give us a call at (703) 971-2600 We have dispatchers available 24/7 that will take down some information and get a truck dispatched to you.
WHAT AREA DO YOU SERVICE?
We service Arlington County, Fairfax County, Alexandria City, Fairfax City, and the City of Falls Church.
IS THERE A SERVICE FEE?
No, the community doesn’t pay us and we don’t pay them.
DO YOU PROVIDE PHOTOS OF EACH VEHICLE TOWED?
Yes. Those are automatically emailed to you for every vehicle that is towed from your property, and you can also view them online under your Omadi Login.